How it works
We bring the people and the systems. You decide how they run.
You don't have to work out how your office should run, write job descriptions or train anyone from scratch. Here's what happens.
- 1
We learn how your office runs today
On the first calls we go through what you do every week, which software you use and what's falling through the cracks. We also ask what you want fixed first.
- 2
One of our team joins your business
Your dedicated admin comes from our team. Our admins hold business degrees and have run teams, large-scale projects and businesses, and we test them on construction work: progress billing, change orders, job costing, and the software contractors run. You don't read resumes or run interviews.
- 3
We set up the core six systems
Your admin brings our ready-made office systems, built from the work we've done with other contractors, and sets each one up in your software.
- 01Invoicing
- 02Receipts and expenses
- 03Payroll
- 04Scheduling
- 05Calls and customer updates
- 06Reminders and follow-ups
You check how each one should work in your business (who approves invoices, how your crews get scheduled). You don't have to come up with the system itself.
- 4
Then we build your back office
Once the core six are running, the office has a backbone. That's when we add the things most owners want and never get to.
Job costing with profit margins
So you know which jobs made money.
Your monthly numbers
In one place.
A one-page KPI report
The handful of numbers that tell you how the business is doing.
Basic marketing
Like regular social media posts.
Process improvement
We keep finding and fixing bottlenecks, and adapt your systems as the business grows.
How each system gets handed over
The same four steps every time. Blue Collar Builders' payroll went over exactly this way.
- 1Your admin watches you do it.
- 2You watch your admin do it.
- 3Your admin runs it, and someone checks it.
- 4Your admin runs it alone.
Each system gets written down step by step, and the procedures stay with your business.
Read the case studyThe rest of the team, every week
You're working with a team, and your admin never works alone. Recruiting, payroll taxes, benefits, workers' comp and HR are ours to deal with. It's all part of one monthly plan.
Weekly training
Our Operations Lead trains your admin every week, reviews their work and sets what's next.
Senior support
When a decision goes past the day-to-day, our senior team is in it with you and your admin.
Ongoing development
Your admin moves up a ladder (Assistant, Coordinator, Administrator) as they take on more, and your office grows with them.
Want to see which systems we'd set up first?
On the call we'll ask what's eating your week and tell you where we'd start.